2019-20 Unit Plan
Dining Services

Mission Statement

To provide relatively quick, convenient, nutritional, high quality, reasonably priced food products served in a friendly, pleasant customer-centered atmosphere to Butte College students, faculty, staff and the general public.

Program Description

Dining Services enjoys a strong reputation among students, faculty and staff.  We provide the District with a quality product at a fair price in five separate locations:  Main Campus dining, Wired Caf�, Roadrunner Outpost, the Coffee Stop in the Campus Center lounge, and Chico Center Caf�.  Additionally, our catering services operation continues to enhance its reputation of excellence, and we also maintain campus vending services and gymnasium concessions.

The staff is professional, well-trained, safety certified, and dedicated to making Dining Services the type of operation of which Butte College can be proud.
 
Overall, Dining Services is meeting its mission to the campus.

Administrative Unit Outcomes (AUOs):  The performance standards to be met include operating as efficiently as possible to become financially independent.

Assessment Method:  The assessment method used to evaluate whether or not the AUOs are being met is the end of the year financial statement as well as the feedback from the biannual Administration Customer Satisfaction Survey.

Dining Services offers student employment opportunities to Butte students that maintain a minimum of 6 units. Working in a face paced, team environment helps prepare our students for future employment.

Other Items:  n/a


Student Learning/Administrative Unit Outcomes (Optional)


        

Standards/Goals for Student Achievement (Instruction Departments) (Optional)


        

Standards/Goals for Student Achievement (All Other Departments) (Optional)


        

Strategic Direction (Optional)


        

Program Review (Optional)

Dining Services does Administrative Program Review on an annual basis through the unit planning process.


Department Goals

1) Combine the Auxiliary Servics at the Chico Center by closing the Coffee Cart

2) Begin planning phase of new food service location on main campus.


Future Development Strategies

Strategy 1 - Increase professional development

Achieve high staff morale


Initiatives
  • Enhancing a Culture of Completion and Goal Achievement
  • Supporting Student, Faculty and Staff Success

Supporting Rationale

Increase cross training so students are able to support not only their own area of responsibility but support fellow employees thus enhancing the customer experience. This will also help create self-worth in the work place giving our students the confidence they need when they move on to the next job or career.


Supporting Rationale Alignment
Supports Previous Program Review Recommendations: No
Supports Changes from Student Learning Outcomes Assessment: Yes
Supports Meeting Standards and Goals for Student Achievement: No
Improving Student Achievement: No
Addressing Strategies Identified by the Department Learning Outcomes Reports: No
Addressing Outstanding Program Review Recommendations: No
Supporting the College's Strategic Direction and Priorities: No

Strategy 2 - Decrease energy usage

Source more local, healthy and sustainable food products


Initiatives
  • Modeling Sustainability
  • Maximizing Resources to Support Student Learning

Supporting Rationale

This will help meet the needs or the Admistrative Survey outcomes

 


Supporting Rationale Alignment
Supports Previous Program Review Recommendations: No
Supports Changes from Student Learning Outcomes Assessment: No
Supports Meeting Standards and Goals for Student Achievement: No
Improving Student Achievement: No
Addressing Strategies Identified by the Department Learning Outcomes Reports: No
Addressing Outstanding Program Review Recommendations: No
Supporting the College's Strategic Direction and Priorities: No

Strategy 3 - Increase dining options

Create more options for our campus community, thus increasing choices as well as sales.


Initiatives
  • Supporting Student, Faculty and Staff Success

Supporting Rationale

We have a very captive audiance being a commuter campus. By offering more variety to our staff and students we give them greater choices and stronger realtionships; this will in turn increase dining sales. 


Supporting Rationale Alignment
Supports Previous Program Review Recommendations: No
Supports Changes from Student Learning Outcomes Assessment: No
Supports Meeting Standards and Goals for Student Achievement: Yes
Improving Student Achievement: No
Addressing Strategies Identified by the Department Learning Outcomes Reports: No
Addressing Outstanding Program Review Recommendations: No
Supporting the College's Strategic Direction and Priorities: No

Strategy 4 - Maximize student labor

Be vigilant in keeping student labor at a resonable level.


Initiatives
  • Supporting Student, Faculty and Staff Success
  • Maximizing Resources to Support Student Learning

Supporting Rationale

One of the only controllable costs available to Dining Services is student labor.  It is imperative to keep it at its lowest level without sacraficing customer service. With the increase of minimum wage we must maximize each student labor hour. We must continue to source a more affordable and efficient way of doing business. Provide cross training to students to encourage better team work. This also will teach student multi-tasking necessary for their future endeavors. 


Supporting Rationale Alignment
Supports Previous Program Review Recommendations: No
Supports Changes from Student Learning Outcomes Assessment: No
Supports Meeting Standards and Goals for Student Achievement: No
Improving Student Achievement: No
Addressing Strategies Identified by the Department Learning Outcomes Reports: No
Addressing Outstanding Program Review Recommendations: No
Supporting the College's Strategic Direction and Priorities: No

Strategy 5 - Increase Healthy dining options

Increase healthy options; increase options at lower cost to our customer.


Initiatives
  • Modeling Sustainability
  • Supporting Student, Faculty and Staff Success
  • Maximizing Resources to Support Student Learning

Supporting Rationale

Increase offerings to include healthy, vegetarian & vegan options while maintaining reasonable market prices.  Increase Grab n Go items at a lower cost to our customer. Continue to source more local products.  Utilize customer feedback to increase our selections.  It is imperative that the business does all it can to achieve customer satisfaction to ensure success.


Supporting Rationale Alignment
Supports Previous Program Review Recommendations: No
Supports Changes from Student Learning Outcomes Assessment: No
Supports Meeting Standards and Goals for Student Achievement: No
Improving Student Achievement: No
Addressing Strategies Identified by the Department Learning Outcomes Reports: No
Addressing Outstanding Program Review Recommendations: No
Supporting the College's Strategic Direction and Priorities: No

Requested Non-Financial Resources

Dining Services has no non-financial requests

Current Financial Resources

As an entity of Auxiliary Services, Dining Services is a self-supporting operation.  We endeavor to meet all of our own financial obligations including employee salaries and benefits. Over the past couple years Dining Services has become finacially independent of the Bookstore. Though revenue in Dining Services has increased steadily over the past few years, it appears that sales growth will begin to slow as the student population shrinks and minimum wage rises.  We will continue to source new potential revenue streams while operating as efficiently as possible. Because external funding is not an option Dining Services will begin talks of a new dining location located at teh gym concessions or possibly a Taco Truck that would be owned and operated by BC Dining Services.

Augmentation Requests

Original Priority Program, Unit, Area Resource Type Account Number Object Code One Time Augment Ongoing Augment
Description Supporting Rationale Potential Alternative Funding Sources Prioritization Criteria
1 Dining Services Equipment $4,500.00 $0.00
one trhee door reach-in refrigerator Dining Services still has some very outdated and inefficient equipment. One of our three door refrigerators struggles to hold proper temps and appears to to a small leak. A new unit recently quoted through our preferred vendor will run $4500. Profits are very tight and Dining Services is being asked to financially assist the Bookstore, therefore purchasing from existing budget would be a last resort.
  • Maintaining ongoing operations at current levels (excludes grants)
8/2/23